Frequently Asked Questions

Quick Navigation is closing on February 20th, 2017 at 11:59pm ET


Making a Purchase




Promo Codes

Leaderboard Rewards is closing on Feb 20th, 2017 at 11:59pm ET
Return To Top

How can I make sure I don't lose any of the games I've purchased?

You should log into your account and copy all of your Steam Keys and either redeem them on Steam or save them on to your computer. You'll have until 11:59pm ET on February 20th, 2017 to do this.

What happens if I don't copy all of my Steam codes?

We'll also be sending out an email with your Steam Keys to the email address that is associated with your account after February 20th. This will include any Steam Keys belonging to gifts that you have purchased.

This method isn't 100% fool proof as you may no longer have access to your email address or anti-spam software may flag the email incorrectly as spam. You should still go into your account and manually copy all of the Steam Keys you've purchased.

Return To Top

Do you source your Steam keys directly from Publishers?

Yes, we get all of our Steam keys directly from the publishers of the games that we sell. We will never sell a game to our customers unless we have a signed licensing agreement with the Publisher.

The games that we give away during contests or raffles may be purchased through authorized resellers. We may not have third party distribution agreements with these developers or publishers. We adhere to the terms and conditions of promotional use of these games as per the authorized reseller we purchase from.

How do I get my game in one of your GameBundles?

Thanks so much for your interest in becoming a partner. You can navigate to the Submit Your Game page and fill out the form.

Do you offer an Affiliate Program?

Yes we do! You can sign up for it by going to the Affiliate Sign Up Page. We review every request and we'll send you an email response if your application has been approved.

Making a Purchase
Return To Top

Where do I find the items that I've purchased?

You can find the Steam keys that you've purchased on the Library page.

How do I redeem a Steam Key?

  • Launch the Steam client software and log into your Steam account.
  • Click the Games Menu.
  • Choose Activate a Product on Steam...
  • Follow the onscreen instructions to complete the process.

Why do I need to enter a code every time I want to redeem a key?

To keep your library as secure as possible we've implemented an additional security measure to ensure that the only person that can redeem your keys is you. When you want to redeem a key you'll be sent a 6-digit code to your email address which you'll need to enter into the key redemption prompt. Once you've entered that code you'll be able to redeem keys for as many games as you'd like until you either log out of your account or you log in on a different device.

What is your refund policy?

As we are selling digital content, refunds are given on a discretionary basis only. If you have revealed any of the keys in the bundle we won't be able to offer a refund. To initiate a review of your purchase please email visit the Support Page.

Why can't I access my games?

There are three reasons that you may not be able to access your games immediately.

  • If you've recently created your GameBundle account, you will need to verify your email address. This is a separate verification than the email sent from our email provider when you choose to join our mailing list.
  • If your payment email address is different than the email address that was used to sign up for your GameBundle account, we require verification of this as well.
  • Your account is under review. These accounts are reviewed manually by the GameBundle team with a relatively quick turnaround.

Why is my account under review?

Our anti-fraud system noticed something suspicious with your most recent transaction. Our team will manually review your account and unflag it if things appear to be normal.

My Steam key doesn't work... HELP!

Sometimes when you redeem too many keys in a short period of time, Steam asks that you wait a little while longer before redeeming more. If your key isn't working, the first thing you should do is wait about an hour and try again. If it still isn't working, contact us on our Support Page and we'll be happy to help you out.

Return To Top

What are GBCoins?

GBCoins is a virtual currency that you can use on
They have an exchange rate of 100 GBCoins = $1 USD.
GBCoins have no monetary value and cannot be exchanged for money.

How can I spend GBCoins?

There are two ways that you can spend GBCoins:

  • You can purchase games and bundles with them. You can only make a purchase when you have enough GBCoins to cover the full cost of the purchase you are making.
  • You can purchase Raffle Tickets that can be used to enter Raffles.

How do I earn more GBCoins?

You can earn GBCoins in a variety of ways:

  • When you make a purchase on you'll receive 5% of the purchase price as GBCoins. For example, when making a $10 purchase you will receive 50 GBCoins.
  • You can win them as a Daily Reward.
  • They can be awarded via Promo Codes.

Why can't I purchase with GBCoins?

In order to prevent abuse of the rewards program, you must have a previous purchase on your account before you are able to use GBCoins for bundle purchases. You are able to spend them on raffle tickets without a purchase.

Also you cannot use GBCoins to upgrade a previous purchase. GBCoins can only be used to make an initial purchase.

Return To Top

What are Raffles?

Raffles are random chance contests that gives you an opportunity to win a prize from GameBundle.

How do I enter Raffles?

In order to enter into a Raffle you need to use a Raffle Ticket.

What are Raffle Tickets?

Raffle Tickets are one time use items that you can use to enter into a Raffle. Simply click the "Enter Raffle" button on the Raffles Page and as long as you have a Raffle Ticket you'll gain an entry.

How do I earn Raffle Tickets?

You can earn Raffle Tickets in the following ways:

  • Making a purchase on
  • Winning them as a Daily Reward
  • Redeeming a Promo Code

Can I buy Raffle Tickets?

Yes, you can exchange GBCoins for Raffle Tickets. Once you've run out of Raffle Tickets there will be an option on the Raffles page to purchase more. You cannot use real-world currency to purchase Raffle Tickets.

Do I need a account to enter a Raffle?

Yes. We cannot award you a prize if you do not have an account.

Return To Top

What are Contests?

Contests give the entrant a random chance to win a prize from We use to host our contests and there are a variety of ways to earn entries including sharing on social media and joining our Steam Group.

How do I enter Contests?

Go to the Contests page and follow the instructions. There are a variety of ways to enter, including daily entries.

Do I need a account to enter a Contest?

Yes. We cannot award you a prize if you do not have an account.

Promo Codes
Return To Top

What are Promo Codes?

Promo Codes can be entered into the Promo Codes page. They are 16 digit codes that can only be redeemed on and provide the person redeeming them with a reward.

How do I get Promo Codes?

Promo Codes are distributed in a variety of ways, including:

Where do I use Promo Codes?

You can use them on the Promo Codes page.

Do Promo Codes Expire?

Promo codes may expire if they aren't used within a reasonable timeframe. You should always use them as soon as you get them.

Leaderboard Rewards
Return To Top

How do I get a Leaderboard Reward?

There are two ways to get a Leaderboard Reward:

  • Appear on the leaderboard at any time during a bundle
  • Be on the leaderboard when the bundle ends

What do I get for appearing on the leaderboard?

Anyone who appears on the leaderboard will be given an additional five (5) raffle tickets after making their purchase. You'll only receive a reward for the first time that you appear on the leaderboard for each bundle.

What do I get for being on the leaderboard when the bundle ends?

Depending on where you finish on the leaderboard, you'll receive a different reward. These rewards are provided once we've had a chance to verify all qualifying purchases.
The rewards are:

Leaderboard Place Reward
First place1,000 GBCoins
Second place900 GBCoins
Third place800 GBCoins
Fourth place700 GBCoins
Fifth place600 GBCoins
Sixth place500 GBCoins
Seventh place400 GBCoins
Eighth place300 GBCoins
Ninth place200 GBCoins
Tenth place100 GBCoins